Our staff take on many roles as program coordinators. They act as a mother, father, older sibling, best friend, nurse, therapist, court jester and teacher. But their most important role is that of a safety net for our participants.
Our programs allow our participants to experience world travel through fresh eyes with the security and know-how of a seasoned traveler at their side. Here are just a few of the steps we take to ensure this safety net is in place throughout the program:
Each location that we run programs in is subject to a rigorous selection process that includes evaluation of:
Conclusions about each aspect are a summation of our research into recommendations from national government departments (e.g. U.S. Department of State), independent online resources (e.g. Nomadlist.com), our support networks (e.g. local suppliers and agents), and our own personal travel in the region.
All but one of the host countries of our currently available programs are ranked safer than the United States by the Global Peace index.
As with our location selection, our accommodations go through a thorough vetting process. We consider:
In some cases, participants may be split between different accommodations (which may vary in facilities and standard), although they will never be staying alone. At a minimum, all participants will have their own private bedroom and have access to a bathroom shared with no more than 4 other participants. They will also be within 30 minutes walking of all other participants and Edumadic staff.
All of our staff are subject to comprehensive crisis management training which is customized for each of our locations. This training ensures they know how to react in the event of a general crisis (such as an injury to a participant) as well as those specific to the location in which they are on-program (such as an earthquake in Indonesia).
Our staff are equipped with local hospital and other emergency services information, have general travel insurance claims experience, and will always accompany participants to medical facilities for treatment if requested.
What to do in an Emergency:
Participants
Notify one of your on-program staff immediately of the emergency stating clearly:
Family
We require all of our participants to carry appropriate travel insurance in order to be covered for the style of travel they will experience on our programs. In most cases, your primary insurance provider in your home country will not provide adequate or appropriate coverage.
Participants will not be allowed to join our programs without providing confirmation that sufficient travel insurance is in place.
At a minimum, a travel insurance policy must cover participants for:
We provide recommendations of appropriate travel insurers to confirmed participants of our programs. Any insurers we suggest have been vetted extensively by Edumadic.
There are many insurers available who meet our criteria beyond those we may recommend. No matter what insurance provider you choose, it is your responsibility to ensure you have read the fine print of their policy to be clear on what you are and are not covered for.
You should expect every insurance company to follow their policy to the exact word and will take any opportunity to deny a claim. It is therefore paramount that you are thoroughly informed.
Participants are met at the airport arrivals lounge by a member of the Edumadic team, who will also escort them to our accommodation. We will be in contact in advance of each participant’s departure from their home country to re-confirm their flight schedule and ensure that they know which member of staff will be meeting them. Staff will have a sign with the Edumadic logo, and the name of who they are picking up for easy identification.
Once the whole group has checked in at our accommodation, there will be a brief in which Edumadic staff will share location specific information regarding:
Safety
Amenities
Accommodation
SIM cards
We understand that for many parents, seeing their children traveling and living in unfamiliar countries can be very concerning, especially if they themselves do not have much international experience and their children haven’t traveled abroad before.
Hopefully the below will help ease your anxiety:
No news is good news
This is going to be one of the most formative experiences of your child’s life. There is no better way for your child to grow than outside of their comfort zone. No matter your child’s starting point, through this experience they are likely to become more:
Millions of young adults backpack and travel the world every year and return unscathed.
Research other traveler’s experiences in these countries and specific locations. A simple Google search of “is it safe to travel to x” will help quell your fears. And consider that the likelihood of a negative experience being documented is far greater than a positive and/or uneventful one.
Register your child’s trip with the government of your home country (for example STEP for US citizens). By providing dates and countries of travel, you will be alerted to any major breaking news that could potentially affect the trip and therefore, your child. It provides an extra layer of security that may help ease your mind.
Please ask yourself the following questions and make sure the Edumadic team is aware of any personal challenges or concerns that we can address before the start of your program.
Do you have any pre-existing medical conditions?
Are you taking medication or have you recently stopped taking medication for a long term illness?
Do you have any mental health considerations?
Do you have specific dietary restrictions?
Am I physically fit enough to make the most of the program?
What unique health considerations should you take for the locations you are visiting?
Are there any local laws that may affect the management of my mental and physical health?
Laws of note include:
The Code of Conduct addresses the commitment of Edumadic to the honesty, integrity and ethical behavior of all participants and staff members affiliated with Edumadic.
Edumadic programs are uniquely designed to bring diverse groups of participants together to live, study, and explore with one another. The Code of Conduct is an agreement to treat each person with respect and tolerance in order to create a safe, and welcoming environment.
We expect all participants and staff to act with the values of respect and tolerance in mind when interacting with each other and the world at large. As you travel with us and/or work with us, you are representing yourself, your home country, and the Edumadic community.
Anti-discrimination, harassment, and violence
Acting with respect and tolerance means that your actions must be free from discrimination, libel, slander, harassment, or violence. We prohibit the discrimination of any kind against people on the basis of their age, race, color, national origin, sex, sexual orientation, religious affiliation, disability, or any other statuses protected by applicable laws.
You are responsible for your own actions. You are expected to alert the Edumadic staff whenever an illegal or unethical act is witnessed or suspected. If you believe you are being harassed or discriminated against for any reason, please contact your on-program Edumadic program leader.
Additionally, any potentially dangerous situation must be reported immediately to the Edumadic staff. Law enforcement, security, and/or emergency services should be contacted if you believe there is an imminent threat.
Alcohol and drug use
Edumadic is committed to providing you with safe experiences within a safe environment. Experienced staff are in place to reduce risks, but everyone on an Edumadic program (participants and staff alike) is an adult and expected to make responsible decisions and avoid behavior that is likely to cause danger to yourself or to others.
We will not monitor nor tell you what your drink limit should be, but we ask that you make smart decisions about your personal alcohol use.
The use of illegal drugs violates the law. Every participant is subject to the local laws in each country we visit, which are often of greater consequence than the laws throughout North America and Western Europe.
*The term “drug” as used in this Code of Conduct includes the improper use of prescription drugs, marijuana, illegal inhalants, illegal drugs and/or other controlled substances.
For both participants and Edumadic staff, if your actions cause a threat to you or others, or if you participate in behaviors that violate the Code of Conduct, you may be subject to disciplinary action, up to and including removal from the Edumadic program or dismissal (staff).
Assumption of liability
Edumadic assumes no liability for any behavior that breaches this Code of Conduct, including, but not limited to, violence, harassment, sexual assault, and/or the use or abuse of alcohol and/or drugs.
If you participate in or instigate behaviors in breach of the Code of Conduct, Edumadic reserves the right to contact local authorities, contact your emergency contact, and/or take any other steps deemed necessary to maximize your safety and the safety of those around you.
Edumadic participants who violate the Code of Conduct will be subject to disciplinary action, up to and including removal from the Edumadic program or dismissal (relating to staff violations).
The Code of Conduct and its contents may be modified and changed by Edumadic at any time.
Issue Date: January 2020
